Job Post Details, Vacancy Description

INTRODUCTION
This is an exciting new full-time position to join our client’s first store in Dubai, UAE. It is a dynamic role, reporting directly to the store manager, with the scope to develop the position and define its parameters over time. It has a strategic and commercial role, with the mission to grow our client’s sales securely and responsibly.

THE OPPORTUNITY
The position of the in-store salesperson is to represent and drive sales for our client’s store in Dubai. Our clients has a significant international reputation and is seeking a dynamic, talented individual to join her team to manage daily retail sales and distribution across the region as well as spreading the brand message. This is an exciting opportunity to establish and contribute to the commercial expansion of a successful growing design studio.

ROLES & RESPONSIBILITIES
Key responsibilities include but are not limited to the following:

Sales and Customer Relationship Management

• Greet customers and offer assistance.
• Engage with customers to understand their needs and preferences.
• Answer questions about products, pricing, availability, specifications, credit terms and customization options.
• Actively reach out to clients and inform them of new items and events.
• Build and maintain long-lasting relationships with customers.
• Handle high-profile clients and ensure their satisfaction.
• Generate new customer leads, specifically targeting architects, interior designers and business institutions.
• Manage a system to handle day-to-day in-store communications and sales enquiries through phone, email or Whatsapp messages
• Maintain and update customer profiles on CRM system
• Handle all customer complaints and channel them to concerned department and ensure proper follow-up

Sales Strategy and Reporting
• Generate and analyze sales reports.
• Report sales performance to the store manager.
• Monitor and report bestselling items and present recommendations to increase sales

Brand Representation
• Understand and articulate our client’s brand story and company profile.

Store Operations and Maintenance
• Ensure the store is well-organized and clean at all times.
• Implement and maintain effective customer service practices.

Product and Inventory Management
• Ensure the store is stocked with necessary products.
• Monitor inventory levels and reorder as needed.
• Organize the stockroom and maintain accurate inventory records.
• Assist with receiving shipments and stocking shelves.

Merchandising and Visual Presentation
• Work with the design team to ensure visual merchandising aligns with the brand image.
• Update product displays regularly to reflect new arrivals, promotions, and seasonal changes
• Maintain attractive and effective product presentations.

Marketing and Events
• Participate in and coordinate in-house events, exhibitions, trade shows, and/or popups when needed
• Communicate with design team to understand newest and upcoming projects, collections and collaborations

WHAT WE ARE SEEKING
We understand that a solid character fit is every bit as important as professional credential and consequently have an open mind as to the nature of previous experience.

That said, we are looking for someone with at least two years’ professional experience of sales in a commercial retail environment, preferably within the luxury furniture and home accessories sector. A solid understanding of sales processes is required. Previous experience does not have to be limited to retail design products, though interest and knowledge of the industry is important.

We are looking for someone with passion, personality, and flair alongside business acumen. Our client’s studio has grown based on forging good, human relationships, and we wish to continue our expansion in this model. The role will require establishing key relationships with new clients, so it is crucial the candidate has excellent communication skills and is both personal and professional.